Our commitments to visitors

Our commitments to visitors

 

Our commitments to visitors

 
 
This tourist office, classified in category II, belongs to the network of tourist offices of France. We are committed to :
 

 

  • Put at your disposal in the reception area easily accessible information.

  • Facilitate your steps.

  • Offer you furniture to sit down.

  • Inform you for free on the local tourist offer.

  • Offer you free access to wifi.

  • Post opening periods in at least two foreign languages.

  • Be open at least 240 days a year, Saturday and Sunday included during high season.

  • Reply all year to your letters.

  • Ensure a permanent reception by staff practicing at least two foreign languages.

  • Ensure the supply of touristic maps and guides.

  • Give you access to our bilingual website.

  • Develop the documentation in at least two foreign languages (accommodation, touristic attractions, events and animations emergency phone numbers…)

  • Update annually our touristic information

  • Display on the door of the tourist office the emergency phone numbers.

  • Present all the qualified offers of our area and for everyone.

  • Process your claims and measure your satisfaction.

  • Respect a quality approach.

  • Put someone at your disposal to help you prepare your stay

  • Guarantee the reliability of the information about the local tourist offer.